A couple of weeks ago, we stopped by Downtown Disney while on holiday in Florida. We discovered that the Bibbity-bobbity Boutique not only did not have any Mulan dolls or other items on its shelves but also did not offer a Mulan-themed "Princess Makeover". I wrote to Disney about this. As expected, they responded very quickly and courteously. In summary, they told me:
1. Disney regrets that we had difficulty and understands how important a good experience is for the families and especially the children who visit
2. Mulan may be met "in person" at the China pavillion at Epcot
3. Mulan merchandise is available around the park and via mail order; "Cast Members" can help with this
4. The applicable "team" will be informed of my comments
I don't want to beat up on Disney. Our brief visit to Downtown Disney was very nice: though there was construction going on, the park was clean, the "cast members" uniformly courteous, the food good, there were plenty of (ahem) retail opportunities for children of all ages (I should mention that my wife had to drag me away from the "Build Your Own Lightsabre" display), and we WERE able to get a limited edition Mulan doll in "Independence Day" garb to put away for a future birthday. Their reply to my inquiries was, as I have said, very prompt and professional. We certainly plan to take Caroline to Disney when she's a bit older and have every expectation that she will enjoy it.
Still, it seems to me that they ought to have the Mulan makeover available at the Bibbity-bobbity Boutique along with at least a shelf or two of Mulan dolls. Perhaps the costs to Disney of doing so (keeping the costumes in various sizes as well as the dolls in inventory, training the makeover people, etc.) are rather higher than I think.
Oh, well: we don't always get what we want.